- NYU Langone Health saw a significant increase in patients using EHR tools during the pandemic to communicate with their doctors.
- Physicians received more than 150 messages per day, leading to burnout and inefficiencies in managing the high volume of digital inquiries.
- A new study led by NYU Grossman School of Medicine found that an AI tool could draft responses to patient queries as accurately and empathetically as human providers, reducing physicians’ workload.
- The AI tool, generative artificial intelligence (genAI), showed promise in producing responses similar in quality to human providers but with improved empathy and positivity.
- While AI responses were longer and used more complex language, further training is needed to enhance the tool’s usability and communication style.
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